IT Support Specialist

The IT Support Specialist is responsible for providing phone-based remote technical support via our remote Support Center.

Position Responsibilities

  • Provide phone support to clients to resolve technical issues
  • Manages & maintains CRM/ticketing system
  • Keeps client documentation up to date
  • Maintains an efficient and accurate computing environment and infrastructure solutions for all clients
  • Services clients’ contracts as scheduled
  • Addresses issues with client accounts in a timely and professional manner
  • Interacts with clients and employees in a courteous, business-like manner
  • Facilitates the transfer of information between peers to create a team-oriented environment
  • Participates in an on-call rotation

What kind of knowledge, skills and abilities are required?

  • Excellent oral and written communication skills
  • General knowledge of information technology industry – particularly Active Directory, Microsoft Exchange and Microsoft infrastructure management
  • Experience with backup systems
  • Superior organizational skills and precise attention to detail
  • Professionalism and cooperation in dealing with other staff, partners, and clients
  • Ability to manage difficult or stressful work-related issues
  • Computing environment and infrastructure management experience
  • Requires physical agility and strength to bend, reach, lift and carry up to 40 lbs. and extensive use of computer equipment
  • Hands-on experience with desktop support
  • Hands-on experience with basic server and email administration
  • Hands-on experience with configuring and troubleshooting consumer-grade firewalls
  • What about education and experience?High School Graduate or GED required, college degree preferred
  • Minimum three (3) years in a technology support role
  • Strong technical knowledge
  • Excellent customer service and communication skills

Certification requirements

  • MTA: IT Infrastructure
  • MCSA: Windows Server 2012 (Preferred)
  • VMware VCA
  • ACSP: Apple Certified Support Professional
  • CompTIA: Server+
  • CompTIA: Network+

Salary and Benefits

  • $50,000-$60,000/year DOE
  • Employee health benefits paid by company
  • Retirement savings account with company matching
  • Paid Time Off
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